Batch Error Types

Once a batch has been complete, the user has the ability to download the error file. The error file provides three types of errors - below is a list on what they mean and what action should be taken.

Error Type
Description
Recommended Action

PROCESSING_ERROR

Input is processed, an API call is made and comes back unsuccessful after multiple retries.

Review your data and ensure the VIN's or Plate/State are legitimate. Re-submit your batch.

SERVER_ERROR

An unrecoverable error on the MotorWeb side. e.g. An upstream provider is down.

Re-submit your batch and try again.

VALIDATION_ERROR

Input is incorrect, processing not attempted. e.g. a plate without a state or a 5 digit VIN

Review your CSV file and ensure the headers and data are correct. Re-submit your batch.

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